Last week, scores of New Bottom Line community members like you took action and called two Bank of America bankers that Lori had been getting the run-around from while trying to get her mortgage straightened out. For nearly a year, Lori had been trying to track down the right person at Bank of America to help get her ex-husband's name off of the mortgage and to work with her to modify the loan. Lori even called Colorado Senator Udall's office for help. Bank of America seemed to ignore even the Senator's office.
But last Tuesday, after dozens and dozens of you called Bank of America to voice your support from Lori, something changed.
The day before Thanksgiving, Lori received a call from a representative from Bank of America's CEO's office. This banker had all of Lori's information from a slew of previous conversations at her fingertips and assured Lori that she was the right person to talk to to fix the mortgage and apply for a modification.
The banker also told Lori that many people had been calling about her account and she would not be able to work efficiently on Lori's account if she also started to receive an avalanche of calls.
Lori is not out of the woods yet. Bank of America still needs to follow through and fix the mortgage and help Lori apply for a modification. But after a year and more hours on the phone with Bank of America than Lori could count, she finally is talking to somebody who has all of her information and has the power to make the changes she needs.
There are two important lessons that all homeowners who are struggling to make a big bank do what's right during this housing crisis should take from Lori's fight:
First, if you get enough people to call the bank and ask them to do what's right, the bank will usually take some sort of action.
Second, if you can get your US Senator's office to call your bank, it forces the bank to take your situation more seriously and will help get their attention.
If you're a homeowner struggling to keep your home against a big bank injustice, you can start organizing the same way Lori did. Start an online petition here to raise awareness of your situation.
Congratulations to Lori on accomplishing a key first step in making sure that her family will stay in their home for many Thanksgivings to come. Thanks so much for taking action!